Cancellation

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How can I cancel my order?

Go to My Orders and tap on order you wish to cancel. Click on CANCEL button. Cancellation is not allowed if the order has been shipped.

Why was my order cancelled?

If you cancelled your order, the status would show as Order Cancelled. In rare scenario, if Daphne Store cancels your order, the cancellation reason will be mentioned on the Order details page & if you have made pre-payment for the item, we will refund your money back.

How will I get a refund for an item I cancelled?

  • If you’ve already paid for your order, we will refund the money in the original mode of payment.
  • You can also check the status of your refund by clicking “Track Refund” button.

Can I cancel part of my order?

Yes, if you placed an order with many items, you could cancel delivery for each of them. But if it is part of a combo or clubbed with another item, the entire set/combo will be cancelled. Go to My Orders and tap on order you wish to cancel. Click on CANCEL button. Cancellation is not allowed if the order has been shipped.

Can I cancel my order anytime before delivery?

Yes, you can. Go to My Orders and tap on order you wish to cancel. Click on CANCEL button. Cancellation is not allowed if the order has been shipped.

Why can’t I cancel a particular item?

You might have ordered a non-cancellable product (e.g. automobile) or you have already requested for cancellation. We will work on your request; you need not cancel it again. Also, if you have placed a cash on delivery order, you can’t cancel the order till the order gets verified or order has been shipped.