Return or Replacement

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How can I return/replace an item?

  • Click on “Return/Replace” button and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact.
  • You can return/replace an item within 7 days of delivery. ”Click here” to read our 7 days Easy Return policy.

When will I receive my replacement item?

Once we receive your original item, we will initiate replacement in 2 days. We will send you an email/SMS with the replacement details and delivery dates.

Will Daphne Store pick up the item I want to return/replace?

Yes, we will pick your item up. In case we are unable to pick it up, you can courier it to us and we will immediately reimburse it to your bank account. All you need to do is provide the airway bill/courier receipt.​

What is Daphne Store’s 7 Days Easy Returns Policy?

Our 7 Days Easy Returns Policy allows you to replace/return your item within 7 days of delivery. ‘Click here’ to read more on this policy.

What if my replacement item is out of stock now?

If the item is not available, we will initiate refund.

Do I also need to return the free gift when I return an item?

Yes, this will enable refund/replacement.

Is there any item not eligible for return/replacement?

  • Most of the items available on Daphne Store are eligible for return. However, there are a few exceptions.
  • The best way to check weather an item is returnable or not, you can refer to the product details page – look under – Product Description section
  • In case of branded electronic items, the return/repair/replacement policy of the brand will apply. ‘Click here’ to read more about our 7 days Easy Returns policy.