Order Tracking & Delivery

How can I check my order status?

You can check the status of your order by clicking “Track Order” from your login profile icon.

How do I know my order is confirmed?

We’ll send you an email and SMS when we confirm your order. You can also check your My Orders page. Click ‘Track Order’ to view your orders.

What are the different statuses in My Orders?

The different statuses on My Orders are:

PLACED: Your order is placed
CONFIRMED: You has been confirmed
PACKED: Your item has been packed & ready to be shipped
SHIPPED: Your item has been handed over to the courier</li>.
DELIVERED: Your item has been delivered
CANCELLED: Your order has been cancelled
REVERSED: Your request to return/replace is in process
RETURNED: You have returned your item and received refund
REPLACED: Your replacement request is complete
COURIER RETURNED: The item is returned to Daphne Store by the courier as undelivered.

Can I change my delivery address after I place an order?

Currently, we don’t allow to change address once the order is placed.

Can I open and check the contents of my package before accepting delivery?

Currently, this option is not available.

Why is the status on the courier’s website different from My Orders?

The delivery date range allows you to prepare yourself to receive delivery within these dates. Once your item is dispatched, keep tracking it by clicking on ‘Track’ in My Orders. Click the ‘Track Order’ button from login icon drop-down to see where your orders are!

Why is there a delivery date range?

Which courier will deliver my item?

We use a network of trustworthy partners based on their speed to pick your item from the seller and deliver it to you.

Are there shipping and delivery charges for my order?

Shipping and delivery charges may apply depending on the item you purchased, the price and your location. You can find these charges on the item’s information page.

What if my package is opened/tampered with?

If you feel that your package was opened/tampered with, please don’t accept delivery. Please cancel the order in My Orders. We will confirm your cancellation request.

Why did I receive a partial order?

This could be because:

You have a single order with many items, that could have been shipped separately.
You only have a single item order.

If an item is missing from a set or combo, please get in touch with us through ‘Contact Customer Care’.

Does Daphne Store deliver to my location?

Enter your PIN code in the PIN code tool located on the item’s information page. It will confirm if we deliver to your location.

Delivery was attempted but I was unavailable. What next?

Do not worry, our courier will try to attempt to deliver your order over next 2 days. In case you’re unable to respond to our calls, you can submit your delivery preference on My Orders.

How can I get my orders delivered faster?

Currently, we do not have faster delivery option available. However, we always try to deliver the order on or before the expected delivery date.

The order status is ‘Delivered’ but I have not received it. What should I do?

Check with your neighbor/front desk, etc. if someone accepted the package. If no one accepted delivery, write to us using the ‘CONTACT CUSTOMER CARE’ button.

Can I club my orders from different sellers to be delivered together?

Sellers could be located in different locations. We want your items to reach you at the earliest, so we ship them separately.

Can I schedule the delivery of my order per my availability?

Yes, you can. Our courier will call you when your order is out for delivery. Please let him know if you wish to reschedule.

What happens to undelivered orders?

We attempt delivery many times. If undelivered, we will initiate refund.

Do you ship internationally?

Currently we do not deliver items internationally.

Can I cancel my replacement request?

No problem. If you change your mind, you can refuse the pickup of your item.