Refund

Daphnestores Refund

When can I expect refund for my returned item?

Once we receive the original item, we will do quality check within 2 days and initiate refund.
  • For prepaid orders, it will be initiated immediately to card/bank account. Your bank will take a maximum of 7 to 10 business days to credit this amount.
  • For cash on delivery orders, it will be credited to your bank account through a NEFT transfer within 2 hours.
*We will also keep you updated on email and SMS.

What are the different modes of refund available?

  • Credit cards
  • Debit Cards
  • Net banking
  • Wallets
For cash on delivery, refund will be to your bank account. E-Gift cards will be refunded in the form of E-Gift vouchers.

When can I expect refund for my cancelled order?

  • If you cancelled the order before shipment, we would start the refund almost immediately. In case you cancelled the order after shipment, it might take upto 6 days to initiate the refund.
  • Bank takes additional 7 to 10 business days to credit the amount. We will also keep you updated on email and SMS.
  • You can also check the status of your refund by clicking “Track Refund” below.

What are the details I must provide for a bank NEFT transfer?

You need to provide the following details:
  • Bank account number
  • Account holder’s name
  • IFSC code (mentioned on your bank cheques)

How can I submit my bank’s NEFT details if the link in the email does not work?

Don’t worry! Write to us with your complete bank NEFT details in ‘CONTACT CUSTOMER CARE’.

I have not received the reimbursement of my courier charges. What do I do?

You need to upload your airway bill/courier receipt at ‘CONTACT CUSTOMER CARE’. We will reimburse the charges to your bank account via NEFT transfer.

I have not received the reimbursement of my repair charges. What do I do?

Please upload the repair charges slip at ‘CONTACT CUSTOMER CARE’. We will reimburse the charges to your bank account via NEFT transfer.