Faq
How do I buy a product or place an order?
To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and place your order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.If you need any help, we strongly advise you to speak to one of our Customer Service advisers via our live chat in our website; we will be happy to assist you.
What payment method do you accept?
Currently we accept payment in our Company Account, Details available when you process to make payment. Please verify correctness of company account number before make final payment to place order.
Is my payment information secure?
Sure, We take security of your payment information very seriously. Here are some key measures we have in place to ensure your data is safe, Such as Encryption, Secure payment process, Regular security audits, Account security and Secure logout.
How do I track my order?
To track your placed order you have to log in to your registered account and navigating to the “My Account > Orders” section. There, you will find information on your recent orders and their current status. Additionally, you will receive email updates with tracking information as your order progresses.
Can I cancel or change my order after its been placed?
We are committed to make our services best to our users, We understand that circumstances may change. Please contact our customer support team as soon as possible to change or cancel an order. If the order has not yet been processed, We will do our best to accommodate your request.
What if I receive a damaged or defective item?
You can reach our customer support team though phone, email and WhatsApp immediately. Sure we will resolve your query.
How can I contact customer support?
You can reach our customer support team by visiting the “Contact Us” page on our website. We offer multiple contact options, including email, phone, and a whatsapp chat feature. Our support team is available 10:30 AM – 6:00 PM to assist you with any questions or concerns, Or mail on concierge@daphnestores.com
Are my personal and payment details secure on your website?
Yes. We take security of our customers information very seriously. We use industry-standard encryption technology to protect your personal and payment information. You can learn more about our security measures in our Privacy & Security Policy.
