Shipping

All our orders are online over phone and email. After you place your order, we will send you an e-mail acknowledgement. Our phone, whatsapp and email addresses are available in the contact us section of website. We will start processing your order only after we have received payment. By placing an order on Daphnestores, you agree that you are buying for your business needs. If material is in stock or readily available, we dispatch in 1-3 workings business days. For special order or out of stock items delivery times are 2 weeks. If we are not able to fulfill your order then we will refund your entire amount within 15 business days. If order times exceed what we have committed to, we will contact you to determine if you want to execute the order with the new delivery time. We currently do not accept orders for international shipping on our website. If you are an international customer please email us your requirement at concierge@daphnestores.com and we will determine whether we can fulfill your order or not.

Returns and Exchanges

We offer returns and exchanges only against manufacturing defects

Refund Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at concierge@daphnestores.com. Please note that returns will need to be sent to the following address: [114, First Floor, Alaknanda Commercial Complex, Plot No. 3, L.S.C., Vikas Kendra, E-Block, Vikas Puri, New Delhi - 110018]. Items sent back to us without first requesting a return will not be accepted. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be able to get refunded amount on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at concierge@daphnestores.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain type of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.